Reference

Terms That Govern Your tv9999 Account

These terms set out what you agree to when you open and use a tv9999 account. Access to our platform depends on your local law and eligible regions — read these terms before you start.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
tv9999 Terms That Govern Your tv9999 Account
HOW WE OPERATE

How We Handle Your Account and Data

We hold account data only for as long as your account is active or as required by applicable law. You can request a copy of your account data or ask us to close your account by contacting support with your registered email. Account security relies on the mobile OTP sent to your registered number at each login — do not share that code with anyone. If you suspect unauthorised access, contact us immediately through live chat so we can freeze the account while we investigate.

Data Retention

We keep your account records for the period required under applicable law. Once your account is closed, personal data is deleted or anonymised within the statutory window.

Account Security

Every login triggers an OTP to your registered mobile number. If your number changes, update it through account settings before your next session to avoid being locked out.

Access Requests

To see what data we hold on your account, email support with your registered address and a copy of your ID. We respond to access requests within the timeframe local law requires.

Terms Updates

When we revise these terms, we post the updated version on this page and notify you by email. Continuing to use your account after that notice counts as acceptance.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We aim to respond to account and terms queries within one business day. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write in.

Team online

Live Chat

Open the chat widget from any page on tv9999 to reach the support team directly. Available during standard Bangladesh business hours.

Email Support

Send account or terms queries to our support address. Include your registered email and a brief description of the issue for a faster response.

Help Centre

Our help centre covers common account questions, wallet verification steps, and terms clarifications — check there first for a quick answer.

Common Questions About Our Terms

These are the questions we hear most often about account terms, eligibility, and how our policies work in practice. If your question is not here, live chat is the fastest way to get a direct answer.

Account eligibility depends on your local law and the eligible regions we serve. It is your responsibility to confirm that online gaming is permitted where you are before registering.

No. Each person may hold only one account. Duplicate accounts are against our terms and may result in closure of all linked accounts along with any pending balance.

Providing false details — including a name that does not match your bKash, Nagad, or Rocket wallet — can delay or block withdrawals and may lead to account suspension pending verification.

Email our support team from your registered address and include a copy of your ID. We will respond within the timeframe required by applicable law in your region.

If you do not accept a revised version of the terms, stop using your account and contact support to close it. Continued use after the update notice counts as acceptance of the new terms.

Contact support via live chat or email with your registered details and a closure request. Any verified balance will be returned to your registered bKash, Nagad, or Rocket wallet before the account is closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.